OPTIMIZE
ADAPTIVE EXPERIENCE OPTIMIZATION.
AI-powered method for experimentation and optimization of your customer experience.
OLD WAY
Isolated testing of limited hypotheses in sequence.
Ad-hoc hypothesis evaluation or a new page design – slow process – costly risk of sales decline when result is negative.
This is how regular A/B or MVT testing works.
NEW WAY
Dynamic testing of diverse hypotheses in parallel.
Used for continuous site improvements – agile innovation process – minimum risk with smart-allocation of traffic to winners.
We call this Adaptive Optimization.
“I knew A/B testing wasn’t the way anymore. Obviyo Optimize enables us to experiment in parallel with a large number of test hypothesis about how to make it easier for potential customers to buy from us. The most impressive is the AI that automatically adapts to what works best in the moment.”
MALIK ABU-GHAZALEH
Global Head of Digital Marketing, eCommerce and CRM
RESULTS SPEAK FOR THEMSELVES.
Here’s a few examples of adaptive experience optimization results achieved by our customers.
+20.85%
Conversion rate
Oral B
+26.84%
Revenue per visit
Tula
-16.32%
Cart abandonment
Scrubs And Beyond
+20.40%
Revenue per visitor
Timex
WHAT'S IN IT FOR YOU?
Adaptive customer experience optimization will profoundly impact your eCommerce business.
New Revenue
Nothing matters more in today’s eCommerce world than owning the buying experience.
With adaptive experience optimization you will create the most effective buying experiences to drive more revenue from your existing traffic.
No Redesigns
Stop spending time, money, and resources redesigning your site every other year.
Adaptive experience optimization is a process of continuous improvement, optimizing your site 24/7/365.
Competitive Edge
Customer knowledge is the ultimate competitive advantage.
Adaptive experience optimization enables you to easily experiment and gain insight into visitor needs and unexplored market opportunities.
CASE STUDY
Optimizing the Product Detail Page Experience Minus the Risk of A/B Testing.
OPTIMIZATION RESULTS
A/B Split Test
New design vs. existing page
Conversion rate: ▼ -12%
Adaptive Optimization:
Page components optimization
Conversion rate: ▲ +20.84%
Time to results: 4 weeks
UNIQUE INSIGHT
When testing new page designs merchants can only get a binary results, positive or negative. If a result is negative then nobody knows which design changes were positive or negative.
By testing many components of a new design in parallel, merchants are able to get rapid results while learning which components were positive or negative.
MERCHANT VALUE
With adaptive experience optimization, Oral-B is able to continuously optimize the customer experience where learning from one campaign is used to formulate the optimization hypothesis for the next one.
“Obviyo gave us the ability to run multiple A/B tests concurrently and provided clear insight on how each component impacts conversion individually and in combination. This helps us implement changes faster with a significantly higher degree of confidence than the full-page testing methodology”
PREETI KUMAR
Senior Brand Manager, Oral Care DTC
OLD WAY
Running tests with static split of web visitors between A/B treatments until reaching statistical confidence and sample size.
OLD RESULT
Highly unpredictable results, slow process, limited learning, and costly dip in conversion rate when A/B treatment is negative.
NEW WAY
Freedom to experiment with many page elements in parallel. Algorithms allocating web audiences in real-time to maximize lift.
NEW RESULT
High probability of positive results, agile process, deep learning, and making money while experimenting with a mix of positive and negative treatments.
THE BREAKTHROUGH DISCOVERY
Most of the time A/B experiments are producing a low single digit lift, because it is hard to invent a single treatment that can significantly outperform existing KPIs.
Adaptive optimization of many treatments – playing in parallel – is commonly producing double digit lift. Ensembles of treatments whose individual lift is not significant compound to produce a significant double-digit lift when played together as a group.
Real-Time Performance
To achieve top-tier adaptive optimization results you need a solution architected for the highest real-time performance.
Optimize sits on top of Obviyo’s HyperX Cloud. This maximizes CDN capability to provide high-speed visitor tracking, multi-environment data exchanges, and machine learning that delivers unique optimization experiences to live shoppers in milliseconds.
Adaptive Algorithms
Adaptive optimization is an emergent science. Development requires time, deep expertise, and a lot of empirical experience with real eCommerce sites.
Obviyo (formerly HiConversion) has a proven track record delivering high-value results to the largest and the most demanding global retail brands.
Data Integration
Besides revenue lift, the ultimate value of experience optimization are the customer and market insights.
Optimize is natively integrated into Obviyo’s experience data platform which means you get advanced data segmentation and performance analysis across the entire buyer journey.
CASE STUDY
Experience Optimization during the Holidays No Longer Optional.
OPTIMIZATION RESULTS
Before Holidays:
Time interval: Nov 4 – Nov 24
Real-time RPV lift: ▼ -2.36%
During Holidays:
Time interval: Nov 24 – Dec 25
Real-time RPV lift: ▲ +16.43%
After Holidays:
Time interval: Dec 26 – Jan 25
Real-time RPV lift: ▲ +4.04%
UNIQUE INSIGHT
What works well during the off-peak season, may in fact, not perform well during the high-stakes holiday season.
If Timex used a conventional A/B testing solution during pre-season they would be forced to stop the test that produced only one positive out of five treatments.
With adaptive optimization, that minimizes the impact of negative treatments, they discovered pre-season ‘losing’ tests become high season winners. Generating a double-digit revenue lift.
MERCHANT VALUE
In the world where shoppers needs and preferences are hyper-fluid, merchants need smart technology capable of detecting and adapting to visitor whims in real time.
“We consider the ability to continually engage with customers & learn from their reactions to be our strategic competitive advantage.”
GRANT McAUSLEN
eCommerce Director, Timex
EASY TO USE.
Simple Integration
Platform agnostic – native integration with main eCommerce platforms, small Java script tag for others.
Native Multivariate
On the front it looks like a simple A/B test setup. On the back all A/B tests run as a multivariate experiment.
No IT needed
Intuitive setup wizard with ‘no-code’ visual editor for simple experiment setup. Always stay on brand.
Deep Insights
Going beyond conventional which treatment won to enable analysis of results across audience segments and metrics.
Don’t Get Stuck With Ideas. Experiment and Leap Forward.
With HiConversion Optimize, you don’t need to be an optimization expert. Bring your own hypothesis or pick one of many ready-to-go templates based on the latest UX patterns.
Start Optimizing Your Site – No Coding Required.
We know eCommerce works better when business and marketing teams are in control of the full revenue cycle. That’s why HiConversion Optimize provides self-guided setup that enables you to act without technical assistance.
Turn Visitor Data Into Revenue With On-Demand Insights
Your visitors are the source of competitive intelligence, helping you discover new revenue opportunities. HiConversion Optimize surfaces hidden data that other solutions do not provide – spot trends before its too late, create hyper-targeted marketing, and launch new products with confidence.
Simple Setup
Activate our native integration applet or place a small tag into the <head> tag of your site’s theme.
Fully Managed Service
Our success management team will quickly onboard and train your team or, if you have limited internal resources, continue to provide ‘concierge style’ professional services on-demand.
Measurable Results
We will continually deliver directly measurable results quantifying the monetary value of our adaptive optimization capabilities.
FAQ
Is my data safe and secure?
Yes.
Obviyo complies with high data privacy and security requirements.
To learn more about our data privacy and security please check our Privacy Policy.
Note: We do not share data with 3rd parties.
Will you slow our page load time?
No. Relative to your existing page load time, the impact is minimal.
Note: When evaluating our tag load times Merchants should have in mind that our tag is an asynchronous tag. Our tag loads in parallel with other page content. So, if our tag loads in 200ms that does not mean the net impact on the page load time is 200ms. Instead, it is a fraction of that – since during the 200ms time interval a browser also loaded 4-5 other content items in parallel.
Is it easy to add Optimize to my store?
Yes. Just activate the native integration applet for supported eCommerce platforms or a generic script tag to your theme for others.
Feel free to ask for our help. We’ll gladly assist you.
Can we customize setup for our store?
Yes. The platform is highly customizable enabling you to provision your own custom events, goals, or segments.
How do we know what experiments we should run on our site?
If your team does not have prior experience in creating test hypothesis for A/B tests then you will need to rely on our success management team who will ensure you are up and running in shortest period of time.
They will recommend tests but you will be always in charge of the final decision.
Learn and Get Inspired.
TULA Skincare’s CRO Strategy for Retaining Customers
Improving mobile product listing page designs increased revenue by 26.84%
Drive Conversions Using Creative Copywriting
Copy is all about connection earning the attention of your customers.
Who’s Got the Best Shopify Checkout UX?
We tested checkout UX on the top 10 Shopify stores – see the results.